Terms and Conditions Asked Most
Your deposit is final once it leaves your wallet. The funds appear in your payung57 balance in under a minute. You agree that we are not liable for delays on your payment provider's end. Refunds to the original payment method depend on the payment provider's policy.
Yes. Contact support and we'll verify your identity before updating either detail. This protects your account from unauthorized changes. The update takes effect within 24 hours. Your verification history is kept on file per our data retention policy.
Withdrawals are processed within 24 hours of approval. We verify your banking details and withdrawal amount against your deposit history. Once cleared, funds return to your DANA, OVO, GoPay or bank account. Some withdrawals are held for review; we notify you in live chat with next steps.
We retain your transaction records for 24 months after closure for regulatory purposes. You can request proof of any deposit or withdrawal during that period via support. After 24 months, data is archived and no longer accessible to you directly.
Open a dispute in live chat with screenshots of your withdrawal request. We review your account history, verify your identity and respond within 48 hours. If we find an error on our end, we reprocess your withdrawal immediately. You can also request a full audit of your account transactions.
We can update terms with 14 days' notice posted on this page. Active bonus terms are honoured under the rules in effect when you claimed them. Changes to game availability depend on provider licensing. We notify you of material changes via email to your registered address.
Your phone, email, banking details and transaction history are encrypted and held securely. We do not share your personal data with third parties without your consent, except where local law requires. You can request a copy of all data we hold on you by emailing support with proof of identity.
